General FAQs
I’m planning an event, how can I reach out to Mojo X?
There are various ways to reach out to us. We are contactable mainly through email, phone, and meet ups!
Email Enquiry:
We will respond to email within 12 working hours (normally within 1 – 3 hours during office hours)
Email: Yolanda@partymojo.com.sg / Jason@partymojo.com.sg
Office Hours: 9am – 6pm Mon to Fri
Meet-ups:
Free consultation at our office is available during office hours. Simply call / email us for an appointment! For meet ups outside of office hours and outside of our office, it will be chargeable at $50 per 1 hour session.
Office address: 2 Jurong East Street 21 #04-33V IMM Building Singapore 609601
Office Hours: 9am – 6pm Mon to Fri
Phone:
Office line: 65696992 / 65696998
Mobile: Yolanda 81606622 / 81606655
After office hours: Jason 90021778 / Christie 94306257
Do you have event samples that I can see in the office?
No, we do not keep samples in our office. However, we do have many beautiful recollections of our past events in digital format. Please feel free to approach our friendly sales staff for past portfolios.
How can I feedback with regards to my event?
Please feel free to get in touch with your sales personnel for any feedback on your event.
For general feedback, please email jason@partymojo.com.sg
Booking FAQs
To make a booking, you can either:
1) Call us @ 65696992 during office hours from 9am to 6pm
2) Message us at our sales number after office hours
3) Click on the enquire button under each service/package
4) Email us at sales@partymojo.com.sg
Our sales staff will follow up immediately.
What is the booking procedure?
Our booking procedure is very simple, just let us know the event details and we will get back to you within 4hrs with the invoice!
- Send in your booking details along with your item of interest.
- Receive a customised quotation from us within 1 working day.
- Client endorsement on the quotation to confirm the event.
- Client to receive official invoice along with manpower and logistics confirmation.
What information do I need to give Mojo X?
In most cases, we need:
- Name
- Email Address
- Event Venue
- List of items that you are interested to book with us
- Contact Number of in-charge during event day.
Event FAQs
Can you meet me at the event venue for site recce?
Yes we can, subject to a one-time transportation cost of S$50/-. We do recommend our clients to send in pictures of the event venue. Alternatively, a meet up can be arrange at our office at IMM Building, Jurong East.
Who should I contact on the day itself?
Upon confirmation of the manpower on our side for your event, you will receive an email including the point of contact of the event IC appointed to your event.
Can I request for advance set up before my event day?
It will depend on your item of booking. Please feel free to check with us for the availability and please take note that charges may apply for advance set ups!
What is the event flow on the day of event?
Each package has different event flow. PartyMojo’s sales staff will recommend you the best suitable event flow for your event and cater to your needs at the same time.
The event flow will be confirmed again upon booking and invoicing.
Can I make a booking for a very last minute event?
Give us a call immediately and we will try our best arrange it for you. However, items are subject to availability.
How can I feedback with regards to my event?
Please feel free to get in touch with your sales personnel for any feedback on your event.
For general feedback, please email jason@partymojo.com.sg
Payment FAQs
All prices quoted are in Singapore Dollars (SGD) and are subjected to 7% GST.
What are the payment terms for corporate clients?
A 50% deposit is required to confirm the event. However, if you are unable to make a 50% deposit, we will simply require you to endorse on our quotation to confirm the event.
For such cases, we offer up to 30 Days Credit Term for corporate clients. For event companies, we will require full payment on the event day. For special request for payment terms, please approach our event advisors for more details.
How can I proceed to make payment/deposits?
- All cheques are made payable to PARTYMOJO PTE LTD.
- Payment can be made via bank transfer to: DBS current Acc 003-932293-3 Branch code: 7171-003.
- PartyMojo now accepts PayNow! The QR Code can be found at the bottom of the invoice issued.
- For credit card payment, we also accept Paypal transactions. Please note that there will be an additional Credit Card surcharge of 3.5%. Our event advisors will guide you through the process for payment through PayPal if this option is chosen.
In what scenarios will I face additional charges?
- A transport surcharge of $30 is applicable for the following venues: Changi, Tuas, Sentosa, Turf city.
- Breakage and damages to any equipments will be charged to client accordingly.
- Postponing or cancelling of the event. (More info below)
- Postponing of event can only be done 5 working days prior to the event.
- Postponing of event is subjected to a $100 – $150 surcharge, subjected to availability.
- 50% of invoice charges if cancellation is made more than 5 working days before event time.
- 100% of invoice charges if cancellation is made 5 working days before event time.